If your contract expired and is not renewed, we inform you that we are about to retire your event backend. You’ll no longer be able to access the backend, and all data associated with your events (past, draft and future) and community will be deleted.
This action is irreversible, and data cannot be recovered.
Step 1: Learn what gets deleted?
Data related to your community, including:
Customer metadata (name, logo, URL, etc.)
Events ⇒ See below
Community ⇒ the set of all users, with for each user all associated (eureka) user data ⇒ See below
Messages (community level)
Mobile app (configuration and builds)
Analytics (community level)
Company/ Organisation (Team member information and access)
Data related to your events including:
Event metadata (name, banner, location, description, etc.)
Pages & type system
Event data (sessions, presentations, posters, persons, institutions, etc.) including:
Invites to speaker/ moderator/ host dashboards
Session recordings & pre-recordings
Resources (mostly pdfs and images)
Persons and linked users (attendees; user-person merge)
Institutions and linked users users (representatives)
Imports & Releases
Attendees (this is the community filtered by those who are in this event)
Data related to your users (per user) including:
User Profile: general fields, contact information, links, event-specific fields
Roles & Participation: attendee at …, speaker at …, etc.
Bookmarks & notes
Networking: contacts & appointments
Engagement: questions, liked questions, voting questions, ratings
Chat messages & social posts
Gamification: achievements, progress & points
Step 2: Review & download your info
Before the deletion process takes place:
Export your Community and user data.
Step 3: Inform your users that they no longer have access to their accounts.
Step 4: Remove the app from the stores.