Enable session chat button in the app
A chat can be added to all program items of the same type. To do so, go to Virtual & Interactivity, Features, and click the Chat button for one of the program items. This enables the chat in the app.
Assign chat moderators
You can invite moderators to review and remove chats that have been reported. The invitations can be send under Virtual & Interactivity in the tab Social & Chat moderators.
Click Add invite, enter the email address of the moderator (only one e-mail address at a time) and click Send invite. The invite email is immediately sent, and the moderator's email address will appear in the overview table.
Chat moderators can moderate the chats when signing in through the link that is sent in the invite.
At any point, you can resend an invite by following the same process as inviting a new moderator. Currently, it is not possible to remove a moderator.
Reporting messages in the app
In the app, messages in session chats can be reported by long pressing a message and selecting Report this message in the menu.
Reported messages can be removed by the assigned session chat moderators.
Viewing and deleting reported messages
Click the link in the invite email you have received. Log in if you already have an account, or create an account with the email address you received the invite on. After logging in, select the event in the left menu and go to the Social wall & session chat tab to view the reported posts and comments.
The table will show the date a message was reported, the user who send it, the content of the post, the session chat in which it was written, and the date the chat was send. Using the Delete button, moderators can delete the reported messages. To delete a message that is not yet in the list, report it first through the app.