In the selection screen menu, below Community, you can manage your app users and the groups they are in. 

View app users and their status

Below the tab App users, you can find a list of all users that were either added through the CMS, or signed in to your app. For each user you can see his or her first name, last name, groups he or she belongs to, and status. There are four different statuses: 

  • Not active yet: this person has been added through the CMS, but hasn't yet created an account in the app;
  • Active: this person has created an account in the app;
  • Reported: this person was reported by another app user;
  • Blocked: this person is blocked by you or a team member.

You can filter on these statuses, for example to see all reported users in once glance, by selecting the status in the filters above the table.

Manage user data

For each user, you can see his or her details when you click him or her in the table. You can edit these - but as this is data users have entered, it is not advisable to do so. 

In the History table at the bottom of the page, you can see their status changes and the events they have installed. Please note that the install date of events is not always accurate, as for apps that don't support this feature yet, the date is not registered. It is therefore set to the date the account was created.

Add users

You can already add people to the community from the CMS, and put them in different groups. In the coming months, more features will be released that make use of this: for example sending invites to install the app, or restrict access to pages or messages based on groups. You can either add users one by one, or import them from an Excel sheet.

Add manually

Click the button + Add user to manually add a new user. Enter the first name, last name, email address and optionally groups, and click Add. If you tick Create another, the user will be created when clicking Add, and the window will remain open so you can directly add another one.


You can also import users from an Excel sheet. From the window that opens when clicking Import, first download the template. Fill it in, click Select completed template, choose the template and click Import. All users in the sheet are now added to the list. Optionally, you can directly assign the imported users to a group.

Please note that if you try to import users that already exist (meaning the email address is already there), their first and last name are not overwritten.

Block users

You can see which users have been reported, and you can block them from the community list. When doing so, they will be signed out of the app, and will not be able to sign in anymore. You can unblock them any time, allowing them to sign in again.


On the tab Groups, you can create groups. These can be used later to restrict access to events, pages, or to send targeted push notifications. These features will be added later in 2020.

All users in the community can be added to these groups. Open the user details and click in the Groups field. Select the group immediately, or start typing the group name to filter the groups being shown in the list. You can also bulk-assign users to a group by selecting them in the list with the tickbox and clicking Assign to group.

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